Learn about our 45 day trial + free Remote Assist
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Virtual Service For a Better Customer Experience

In these challenging times, there’s an opportunity to go above and beyond for the people you serve. Schedule Engine’s suite of virtual tools can help you deliver your home services safely, thoughtfully, and efficiently for an exceptional customer experience.

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Diagnose & Fix with Remote Assist

Remote Assist virtually connects homeowners to expert technicians for professional diagnosis and support over the phone. For issues that can’t be resolved remotely, detailed information about the problem and parts required to fix it are captured to help you dispatch field technicians thoughtful and complete repairs faster.

50% of qualified issues are resolved remotely

+80% of unresolved issues are solved in the first visit

Homeowners save time & maintain their home

Save field techs for important revenue-generating calls

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Improve Customer Service with 24/7 CHAT Support

A chat interface on your website offers live support to your customers around the clock. Our dedicated Customer Service team treats your customers like our own, booking service, rescheduling, and providing expert information with empathy and respect.

Schedule Engine Live expert chat agents respond to your customers in under 9 seconds

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Boost Conversion with Online Booking

A customized widget for your website enables true online appointment booking, day or night. Customers self diagnose their issue, upload photos or videos and request their desired arrival window, converting more of your web traffic to real appointments.

On average, 30% of Schedule Engine online bookings come from brand new customers.

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how to get started

Set up your virtual service EXPERIENCE in a few simple steps

Onboarding Survey

20 MIN

Begin with a short survey to determine your system needs. The results will help model the package to suit your business and focus on your priorities. 

Customization Working Sessions

60 MIN

We’ll work with you to configure your installation. In about a week, you’ll be ready to launch your virtual service to your current customers and new users.

Post Launch Review

30 MIN

We’ll conduct a full system review after launch to ensure your enhanced system is working properly — it only takes about a half hour to complete. 

Affordable Pricing with Proven Results

Remote Assist
Conduct virtual consultations to diagnose and troubleshoot 
Fix, resolve, or determine next steps with photos and live video chat
Brief your techs to improve efficiency and reduce in-home visits
Live Chat Support
Specialists trained by HVAC and home services professionals
24/7/365 Live Agent chat and after-hours phone support available
Online issue resolution with certified technicians
Online Booking
Schedule appointments 24/7 from your website and app
Create appointments in real time with no overbooking
Enter work orders directly into your Field Service Management Software
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WHAT OUR CUSTOMERS ARE SAYING

Serving Contractors of all Sizes from 10 to 1000 Techs

Need References? Contact Us
"Customers praise the scheduling option the entire time our tech is there. The time and detail poured into Schedule Engine is being seen now by our customer base and they love it!"
John Smith

SUPPORT OPERATIONS MANAGER