In these challenging times, there’s an opportunity to go above and beyond for the people you serve. Schedule Engine’s suite of virtual tools can help you deliver your home services safely, thoughtfully, and efficiently for an exceptional customer experience.
Remote Assist virtually connects homeowners to expert technicians for professional diagnosis and support over the phone. For issues that can’t be resolved remotely, detailed information about the problem and parts required to fix it are captured to help you dispatch field technicians thoughtful and complete repairs faster.
A chat interface on your website offers live support to your customers around the clock. Our dedicated Customer Service team treats your customers like our own, booking service, rescheduling, and providing expert information with empathy and respect.
A customized widget for your website enables true online appointment booking, day or night. Customers self diagnose their issue, upload photos or videos and request their desired arrival window, converting more of your web traffic to real appointments.
Begin with a short survey to determine your system needs. The results will help model the package to suit your business and focus on your priorities.
We’ll work with you to configure your installation. In about a week, you’ll be ready to launch your virtual service to your current customers and new users.
We’ll conduct a full system review after launch to ensure your enhanced system is working properly — it only takes about a half hour to complete.
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