WHY DO YOU NEED SCHEDULE ENGINE?
Give 'em What They Want.
These days, people expect to be able to get their phones out and—with a few taps—order, track and pay for just about anything. Your own custom-branded Schedule Engine app will let them do just that for their service calls, at any time and from anywhere.
Why Go Anywhere Else?
Once your customers see that you can offer them the sort of smartphone-based experience they have come to expect, they'll be far less likely to turn to 3rd party referral services like Amazon or Home Advisor, only to get the same old, outdated experience.
Unleash Your CSRs.
Preventative maintenance scheduling and data entry are huge drains on your inbound and outbound CSRs. Schedule Engine handles both demand call and PM booking, freeing your CSRs to perform the sort of higher value work that will grow your business.
The Schedule Engine customer experience.
Scheduling through your website
You’re already spending a pretty penny to drive customers to your website. Increase your ROI, by converting those leads to appointments while you have their attention! Schedule Engine’s custom branded web-widget integrates seamlessly into your current website and allows visitors to quickly and easily book services at any time.
Booking from your mobile app
Many of your loyal customers wish that you had a mobile app for them to use. Provide them with your own custom branded mobile app that offers all the same integrated booking and appointment management features that you’ll find on the web, but with the convenient, focused experience that only a mobile app can offer. You will literally be in your customer’s pocket, a few taps away from return business.
Built for speed and ease of use
The average person only needs about a tenth of a second to process a visual scene. With that in mind, we designed issue selection around a visual “room view,” allowing customers to pick common repairs more quickly than by finding them in a list. This is just one of the many thoughtfully designed steps that allow your customers to move quickly through the booking process.
See what your customer sees
Most homeowners don’t know how to accurately describe their home systems issues. SE makes it quick and easy for them to capture and upload video and photos, providing you with better information about the service request without putting the homeowner on the spot during a phone conversation. This helps you get the right technician to the job—with better information about what they’re walking into.
Smarter scheduling, 24/7
Schedule Engine uses algorithms that gauge technician availability for specific repairs based on qualifications and geographical territory. This allows Schedule Engine to offer your customers the first available time slots, or request another available arrival time that works better for them. Time slots are configured to your preference at set up and your dispatchers remain in complete control of the schedule at all times.
Simple SMS confirmations
Your customers have been confirming prescription refills, car inspections and doctor’s appointments via text message for years. If you're not already doing this with your current field management system, it’s time to join the club. With Schedule Engine, you can deploy two-way text (SMS) to remind customers of upcoming appointments and confirmation their availability. SE will fall back to robo-dial for customers who only have a landline.
Up to the minute insights
Schedule Engine lets your customers stay up to speed through SMS messages and a virtual appointment card, which updates to provide the most useful information the current phase of the service call. Here’s an example: what customer waiting at home for their tech to arrive wouldn't want to “meet” the stranger they're about to let into their home? As soon as the job is released by your dispatcher, your customer is automatically notified that they can use the app or web to view the tech's bio and track the truck en route to the job site.
Meet Schedule Engine’s new speed-to-lead solution for sales booking.
These are the technologies that make up the Schedule Engine system.
Transforms your website and Facebook page into a powerful conversion tool, as well as an appointment management and tracking portal for your customers.
This proprietary technology takes customer, site, and personnel data from your system and connects it with self-service customer requests to create work orders.
Offers a feature set that’s consistent with the web widget, but packaged in the self-contained ecosystem of an easily accessible smartphone app.
Confirms appointments, alerts customers to status updates, and prompts booking of preventative maintenance calls through text and robo-dial.
The contractor’s view into SE’s interactions with your systems allows your CSRs, dispatchers and salespeople to monitor and manage processes.
Engineered to operate from the cloud through an integrated service layer, Schedule Engine interacts seamlessly with your field management software.