INTRODUCING SCHEDULE ENGINE LIVE!
YOUR 24/7 CUSTOMER SUPPORT SOLUTION
FEWER MONEY-LOSING CALLS MEANS YOUR TECHS CAN RUN MORE JOBS
Our customer support staff is powered by NATE-certified technicians and expert CS personnel.
Build customer loyalty by giving your customers 24/7 access to live expert support.
Avoid low-ticket nuisance calls that can be solved via web chat or a phone call.
Streamline your customer interactions for greater operational efficiency.
Get unparalleled conversion rates through our proprietary diagnostic process.
Improve your one-call completion rate with more accurate issue diagnosis.
SCHEDULE ENGINE IS YOUR 24/7 DIGITAL CSR
Why do contractors need Schedule Engine?
Take real appointments online.
Deliver a modern experience.
Keep them coming back.
HERE’S WHAT YOUR CUSTOMERS WILL EXPERIENCE
Scheduling through your website.
97% of consumers search for local contractors online. It is absolutely critical for them to be able to schedule right from your website when they get there. Schedule Engine’s custom branded web widget integrates seamlessly into your website so visitors can quickly and easily book your services at any time—without having to make a phone call.
Booking from your mobile app.
Many of your loyal customers would love to be able to keep access to their favorite contractor just a tap away. Schedule Engine publishes custom, contractor-branded mobile apps that offer all the same booking and appointment management features we built for the web, but packaged in the convenient, focused experience that only a mobile app can offer. You can literally be in your customer’s pocket, a few taps away from return business.
Built for speed and ease of use.
The average person only needs about a tenth of a second to process a visual scene. With that in mind, we designed issue selection around a visual “room view,” allowing customers to pick common repairs more immediately than by finding them in a list. This is just one example of the thoughtfulness and research we put into designing a booking flow that your customers will be able to complete quickly and efficiently.
See what your customer sees.
Most homeowners struggle to accurately describe their issue over the phone—it’s one big reason why they don’t want to call. Schedule Engine makes it simple for them to capture and upload videos and photos, providing you with better information without putting the customer on the spot. Now your customer is more comfortable and your technicians have fewer return visits because you can send the right technician with the right equipment the first time.
Self-service scheduling you control.
Schedule Engine looks at actual technician availability to present your customers with a calendar of free time slots for them to choose from. Or if you prefer, you can set scheduling up as requests for first available or a preferred time. However you choose to offer self-service booking to your customers, Schedule Engine was built to be flexible enough to adapt to your business practices and to keep your CSRs and dispatchers in complete control at all times.
Simple automated communications.
Your customers have been conveniently confirming their doctor appointments, haircuts, and more by text message for some time now. If your current field management system can’t do this for your service calls, Schedule Engine can help you get with the times. And our text messaging (SMS) and automated voice calling systems don’t just confirm appointments and job site access. You can also use them to remind customers to schedule upcoming seasonal maintenance, notify them that their technician is en route, that the job is done and payment is due, and even prompt for an online review or NPS score.
Up to the minute insights.
At this point, who hasn’t tracked an order online? We’re all used to being able to click and tap our way to the latest information anytime we want it, whether it’s ride-sharing or pizza delivery. Schedule Engine brings this experience to home services, letting your customers stay connected every step of the way through a virtual appointment card that offers technician tracking and profiles, job status and payments—online or in-app, from anywhere, anytime.
How does Schedule Engine work?
CONVERTING LEADS TO JOBS
TURBO-BOOSTING customer experience
BREAKING DOWN THE SCHEDULE ENGINE SYSTEM
Transforms your website (and social media) into a self-service booking kiosk, while offering appointment management and tracking for your customers.
The contractor’s view into Schedule Engine allows your CSRs and dispatchers to manage and monitor the system and to tailor it to work for your business.
Offers similar feature set to the web widget, but packaged in the self-contained ecosystem of an easily accessible smartphone app.
Confirms appointments, alerts customers to status updates, and prompts booking of preventative maintenance calls through text and robo-dial.
Takes customer requests from the web widget and mobile app and combines them with customer, site, and personnel data to create work orders in your system.
Schedule Engine’s major technologies operate in the cloud. Our integrated service layer lets Schedule Engine interact with your field management software.