LEADING HVAC CONTRACTORS BOOK JOBS WITH SCHEDULE ENGINE SOFTWARE

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A WELL-OILED MACHINE
FOR HVAC CUSTOMER BOOKINGS

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ONLINE SCHEDULING

Enable customers to schedule online appointments around the clock

Create appointments in real-time

Configures online booking to your workflows and job codes so you stay in control and up to date

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LIVE VOICE

Unparalleled customer service from HVAC professionals

Personalized escalation procedures connect customers with the right people at your business

Agents able to book qualified jobs that fit your HVAC technician schedule

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LIVE CHAT

Specialists fully trained in HVAC and the details of your business

24/7/365 Live Chat Agent support

Agents able to guide chat visitors to next steps and book complete appointments

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CUSTOMER INSIGHTS

Centralize your data and never lose sight of your website traffic, online conversions, and more

Understand how your most valuable customers select your services

Capture your customers wherever they are

BOOST CONVERSIONS 
WITH ONLINE SCHEDULING


A smart online scheduler for your website enables complete online appointment booking, day or night. Customers self-diagnose their issue, upload photos or videos and request their desired arrival window, converting more of your web traffic to real appointments.

80%

Over 80% of customers looking for HVAC service online.

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UPGRADE FROM ANSWERING SERVICE
TO LIVE CUSTOMER CARE


No service is better equipped to represent your brand on the phone with homeowners than Schedule Engine. Live Voice service ensures your customers receive a personalized and pleasant experience 100% of the time—any time, day or night.


  • Industry-trained agents who understand HVAC, empathize with your customers, and proudly represent your brand

  • Platform integrations that ensure real appointments are booked when your team is available

  • Personalized escalation workflows to push emergencies to the right people every time

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IMPROVE CUSTOMER SERVICE
WITH LIVE CHAT SUPPORT

A chat interface on your website offers live support to your customers around the clock. Our dedicated Customer Service Team treats your customers like our own, booking service, rescheduling, and providing accurate information with empathy and respect.

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Schedule Engine's industry-trained chat agents respond to your customers in under 9 seconds

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BETTER JOB ATTRIBUTION
WITH CUSTOMER INSIGHTS

Schedule Engine's customer insights platform is designed to bring your key marketing data together and elevate your marketing efforts to prove — and improve — your marketing ROI.

  • Capture all your data in a single dashboard to tell your story

  • Add your own code to our IFrame, so you're always in control

  • Easily credit all conversions to reward your network of HVAC contractors

  • Booking links and QR codes to boost offline marketing campaigns

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MODERNIZE YOUR BOOKING EXPERIENCE
IN A FEW SIMPLE STEPS

1

Quick Start Survey

20 MIN

A short survey helps to determine the best solution for your HVAC business.

2

Customization Working Sessions

60 MIN

Work with our team to fine-tune your booking experience for launch. Tell us what you need!

3

Post-Launch Review

30 MIN

To ensure your booking experience is running smoothly, our team conducts a full post-launch review.

I just wanted to take the time to say how pleased we are with the Live Chat team and how knowledgeable they are about our services. They make it look easy and appear as though they are actual employees of Schuler Service! If they keep this up I'll have to make sure they have our logo'ed hats and tees!

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JOE MROCHKO
VP OF INSIDE OPERATIONS & MARKETING, SCHULER SERVICE INC.

We have been working with Schedule Engine for two months. Thus far it has proven an effective tool for our business. Their setup is easy to use and intuitive for the customer and our team. They understand the needs of the home services business and provide a great solution to our appointment booking needs.

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MICHELLE MCCAULEY
VP OF MARKETING, BONNEY PLUMBING, ELECTRICAL, HEATING AND AIR

Thank you for doing this. I am already noticing a difference with this change. Very helpful!

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JAIME CONNOLLY
CCR SUPERVISOR, ANY HOUR SERVICES

The ability to make adjustments to our availability on the fly with the advanced settings feature ensures that ultimately, we are still in control of our service schedule....This is a huge advantage for us and is a driver to filling our schedule.

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TIM JURY 
SERVICE MANAGER, RANDAZZO HEATING & COOLING

Schedule Engine has been a home run. It's fantastic - we love it. We have been so impressed with how well your team has been owning issues that have come up and then attacking them. We love that - we love the accountability. You guys are the best at it that we've dealt with in years. It's been awesome.

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LINCOLN WALPOLE
CFO

As a busy mom myself, I know the challenges of finding the time to make a phone call to schedule ANY appointment, especially during business hours. Offering online scheduling has dramatically increased our maintenance, service call, and estimated appointments. As soon as the idea pops in their head to make an HVAC appt, they can! No matter what time of day. The Live Chat service gives even more options to our customers for booking.

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JENNIFER PIERCE
Owner

Schedule Engine has allowed us to improve the customer experience on our website and streamline our booking to help us meet our goal of 100% customer satisfaction. Our team is able to manage capacity easily, and customers can book on their own time without making a phone call.

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MEGHANN MCNALLY
Chief Marketing Officer

Not having as many phone calls coming in because we offer online booking has made our lives much easier. Fewer interactions with customers have freed up my time to put towards more important items. Plus, it's easier for the customer because they can book after hours, on weekends, whenever they want.

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Zach Smith
SERVICES MANAGER

The flexibility to design the call flow and the ability to track any data as if it was your own office sets Schedule Engine apart. The setup and interaction feel just like what Any Hour feels like, so the consumer has that great experience as if they were speaking directly with Any Hour Services ourselves.

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JUSTIN MORRIS
Customer Care Relationship Manager

Schedule Engine has been a game-changer to our business today. We wouldn't be as booked as we are, and our clients wouldn't be as happy as they are if we didn't have their partnership helping us.

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Michelle Micheletti
Regional Director of Marketing

Schedule Engine has been so helpful to our business. The Schedule Engine team is incredible to work with and so responsive. As we utilize the services more, it gets better and better.

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JORDAN BOWMAN
Office Manager

We wanted to offer customers multiple ways to communicate with us. Schedule Engine closed that gap for us so customers can book online themselves, and we don't have to be staffed 24/7. They added that convenience factor.

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JENNA KAUFMAN
Marketing Manager

LET'S DIG IN
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