Customer Support That's

less Artificial & more Intelligent

Our Schedule Engine Live specialists are trained and supported by certified and senior field service technicians. By reducing low-margin nuisance calls, we drive long-term profitability and maximize the margins of your technicians in the field.

SCHEDULE a demo
Go

24/7 Live Chat & After-Hours Phone Support

Our phone and chat specialists never go offline, so you can eliminate your answering service and ensure that you’re always building customer loyalty.

Diagnose & Resolve Customer Issues Remotely

Our certified expert techs reduce low-revenue nuisance calls that lower your technicians’ profitability so you can focus on higher-margin work in the field.

Real-time Appointment Scheduling

Live specialists can enter appointments directly into your field service management system,* automating your entire booking process.

Resolve Lower-Margin Customer Issues Remotely

Low-level, “nuisance” calls don’t maximize the revenue potential of your technicians. If a live agent determines that a service issue may be resolvable remotely, a customer can be transferred to one of our certified expert techs. When issues are solved online and not in-home, your customers are happy, your techs have fewer on-call appointments, and you can focus on higher-margin work in the field.

Thermostat Battery Replacement
Estimate Time +1hr
Air Filter Replacement
Estimate Time +1.24hr
Flip Tripped Circuit Breakers
Estimate Time +1.5hr
Schedule a Demo

Industry-trained specialists & certified techs extend your labor force

Live specialists that are specifically trained in HVAC and home services collect better information than non-specialized support centers and chat bots. Our domestic team will allow you to get the right tech to with the right equipment to the job quickly, with fewer return trips.

Specialists Trained by a 40-Year Home Service Company

Schedule Jobs with Zero Additional Customer Interaction

Professionally Upsell Service Agreements & Memberships

Support Your Brand & Elevate your Customer Experience

Schedule a Demo

Eliminate your answering service & protect your on-call techs

Add after-hours phone support, and you’ll get trained specialists that can engage a certified expert technician to help customers resolve after-hours nuisance calls. You’ll lower your after-hours customer support costs, reduce on-call activity for your techs and strengthen customer loyalty.

Schedule a Demo

ORganized & informative Job-ready tickets

Each support ticket is logged to your dashboard for easy access and resolution. Tickets that are passed along to your team for booking will have all the information required for appointment scheduling, so little or no customer follow-up is needed.

HOW IT WORKS

Four steps to happy customers & faster bookings

Customer Engaged Promptly

Trained, friendly specialists react to your customers’ needs, following a repeatable process that aligns with your brand.

Issue Documented & Diagnosed

Specialists document the customers' issue and determine if the issue can be resolved online with an expert certified tech.

Ticket Created, Logged & Emailed

Detailed support tickets with transcripts are created for each session, logged to your dashboard,  and emailed for instant review.

Appointment Scheduled Easily

Live specialists can book appointments in-chat or pass leads to you with everything needed to schedule with no further follow-up.

ALL Our Customer Support SOLUTIONS Include...

24/7/365 Live Agent Chat Support

Online Issue Resolution with Certified Techs

Real-time Appointment Scheduling*

Real-time Notification of New Support Tickets

Streamlined Administration Dashboard

Specialists Trained by Home Service Contractors

Low-Cost Transparent Pricing With Proven Results

48%

increase in revenue generated per chat hour

40%

increase in visitors converting into customers due

73%

of customers prefer live chat as their method of communication

79%

say live chat has increased revenue & customer loyalty

Customer satisfaction across your entire business

Schedule Engine’s award-winning Contractor Suite is designed with your customer in mind. So while you are reducing your operational costs and increasing your gross profits, you’re elevating your customer experience and addressing their needs 24/7/365.

Real-Time Scheduling
Schedules Real-Time Appointments from your Website & App
Enters Work Orders Directly in your Field Service Management Software
Creates Appointments 24/7/365 with No Overbooking
Schedules for New & Existing Customers
Automated Customer Messaging
Automatically Confirms Appointments with Customers Over Text or Voice Calls
Lets Them Know When Techs are on the Way, Have Arrived & Completed Work
Shows Customers Technician Profiles & GPS-Based Route Tracking
Displays Confirmations for Your Dispatchers & Technicians in the Field
Live Customer Support
Live Specialists Trained by HVAC & Home Services Professionals
24/7/365 Live Agent Chat Support & After-hours Phone Support Available
Online Customer Issue Resolution with Certified Technicians
Real-Time Scheduling Directly in your Field Service Management Platform*
Learn More About Our Integrated Suite
*Real-Time Scheduling Require the Schedule Engine Booking Service.

WHAT OUR CUSTOMERS ARE SAYING

Serving Contractors of all Sizes from 10 to 1000 Techs

Need References? Contact Us
"Customers praise the scheduling option the entire time our tech is there. The time and detail poured into Schedule Engine is being seen now by our customer base and they love it!"
John Smith

SUPPORT OPERATIONS MANAGER

READY TO ELEVATE YOUR CUSTOMER SERVICE?

Plug Schedule Engine into your field service management system and change how your customers think about you. With real-time scheduling, automated messaging and live customer support, Schedule Engine is the all-in-one customer support platform for home services contractors.

Contact Us To Schedule a Demo