LIVE EXPERT CHAT THAT CONVERTS CUSTOMERS


Schedule Engine Live Chat
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24/7 SUPPORT

With us, you'll have agents ready to serve your website visitors, any time, any day.


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A HUMAN TOUCH

Your customers want to feel taken care of, so we have real experts to represent your brand.

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HOME SERVICE FOCUS

Our agents have the home service expertise to help solve your customers' problems.

REAL HOME SERVICE AGENTS
DELIVERING REAL BUSINESS IMPACT

Serve up answers and guidance as soon as your customers reach out. Our superior live chat experience features real experts who can book real jobs on the spot, build brand loyalty, and boost customer satisfaction.

WAY BETTER THAN A CHATBOT

Why opt for a chat experience that's just good enough? Immediate attention, personalized interaction, and real industry understanding allow chat agents to guide users to a resolution.

BOOK JOBS, BUILD A CLIENT BASE

Our customer service experts can nurture users to book a job in your system, right in the chat. And with positive, memorable interactions, they help grow first-time users into lifelong customers.

Customer service agent typing

SKILLED SUPPORT, SINCERE APPROACH

Our team understands the home service sector, and each chat agent can confidently handle questions, requests, or whatever else your customers may need.
We take the time to understand your brand to ensure we speak accurately and interact with your customers the same way your employees would.
Our agents are as thoughtful as they are knowledgeable: they choose the right tone for every situation, putting customers at ease.

FEATURED CASE STUDY
FERRAN SERVICES

TRADES
Plumbing, HVAC, Electrical

FIELD TECHNICIANS
150

INTEGRATIONS
Service Titan

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35% of Schedule Engine appointments are net new customers

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48% of Schedule Engine bookings are made after hours, with no extra CSR effort

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65% of chats result in an actionable lead or a real, booked appointment

THE OPPORTUNITY

Ferran sets themselves apart from their competition through a fierce commitment to personalized service, which paid off for them with an influx of business. As their volume of business continues to increase, efficiency becomes more and more critical.


THE STRATEGY

With Schedule Engine's online scheduling and Live Expert Chat, the company added around-the-clock support to their website. We provide them an interactive experience their customers want and love, any time of day.


THE RESULTS

The entire online experience came together for Ferran, serving up a significant spike in first-time customers and late-night browsers looking to convert without a phone call. With the implementation of Schedule Engine, 65% of chats led to an actionable lead or an actual booked appointment!

Ferran Services Logo

Schedule Engine allows us to provide the same great customer service on our website that we provide in our call center, creating a great additional channel for our customers without sacrificing high quality, personal attention.

RYAN SERFOZO
INFORMATION SYSTEMS

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