More Booked Jobs. Fewer Headaches.

Schedule Engine’s live expert services and online booking solutions work seamlessly with Housecall Pro to deliver a convenient, reliable customer experience and book more qualified jobs — anytime, night or day.

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UPGRADE FROM ANSWERING SERVICE TO live customer care

No service is better equipped to represent your brand on the phone with homeowners than Schedule Engine. Live Voice service ensures your customers receive a personalized and pleasant experience 100% of the time—any time, day or night.

Industry experts who understand the trades, empathize with your customers, and proudly represent your brand

Platform integrations that ensure real appointments are booked when your team is available

Customizable escalation workflows to push emergencies to the right people every time 

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Improve Customer Service with LIVE CHAT Support

A chat interface on your website offers live support to your customers around the clock. Our dedicated Customer Service Team treats your customers like our own, booking service, rescheduling, and providing expert information with empathy and respect.

Schedule Engine's industry-expert chat agents respond to your customers in under 9 seconds

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Boost Conversion with Online Booking

A customized widget for your website enables complete online appointment booking, day or night. Customers self-diagnose their issue, upload photos or videos and request their desired arrival window, converting more of your web traffic to real appointments.

On average, 30% of Schedule Engine online bookings come from brand new customers.

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Diagnose & Fix with Remote Assist

Remote Assist virtually connects homeowners to expert technicians for professional diagnosis and support over the phone. For issues that can’t be resolved remotely, detailed information about the problem and parts required to fix it are captured to help you dispatch field technicians thoughtfully and complete repairs faster.

50% of qualified issues are resolved remotely

+80% of unresolved issues are solved in the first visit

Homeowners save time & maintain their home

Save field techs for important revenue-generating calls

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Modernize your booking experience in a few simple steps

Quick Start Survey

20 MIN

A short survey helps to determine the best solution for your business.

Customization Working Sessions

60 MIN

Work with our experts to fine-tune your booking experience for launch. Tell us what you need!

Post-Launch Review

30 MIN

To ensure your booking experience is running smoothly, our experts conduct a full post-launch review.

a Well-Oiled Machine for customer bookings

Live Voice
Unparalleled customer service from home service professionals
Custom escalation procedures connect customers with the right people at your business
Agents able to book qualified jobs that fit your technician schedule
Live Chat
Specialists fully trained in home services and the details of your business
24/7/365 Live Chat Agent support
Experts able to guide chat visitors to next steps and book complete appointments
Online Booking
Enable customers to schedule online appointments around the clock
Create appointments in real time with no overbooking
Work orders automatically delivered into your field service management software 
Remote Assist
Conduct virtual consultations to diagnose and troubleshoot 
Fix, resolve, or determine next steps with photos and live video chat
Brief your techs to improve efficiency and reduce in-home visits
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WHAT OUR CUSTOMERS ARE SAYING

Serving Contractors of all Sizes from 10 to 1000 Techs

Need References? Contact Us
"Customers praise the scheduling option the entire time our tech is there. The time and detail poured into Schedule Engine is being seen now by our customer base and they love it!"
John Smith

SUPPORT OPERATIONS MANAGER