Schedule Engine’s live expert services and online booking solutions work seamlessly with Housecall Pro to deliver a convenient, reliable customer experience and book more qualified jobs — anytime, night or day.
UPGRADE FROM ANSWERING SERVICE TO live customer care
No service is better equipped to represent your brand on the phone with homeowners than Schedule Engine. Live Voice service ensures your customers receive a personalized and pleasant experience 100% of the time—any time, day or night.
Industry experts who understand the trades, empathize with your customers, and proudly represent your brand
Platform integrations that ensure real appointments are booked when your team is available
Customizable escalation workflows to push emergencies to the right people every time
A chat interface on your website offers live support to your customers around the clock. Our dedicated Customer Service Team treats your customers like our own, booking service, rescheduling, and providing expert information with empathy and respect.
Schedule Engine's industry-expert chat agents respond to your customers in under 9 seconds
A customized widget for your website enables complete online appointment booking, day or night. Customers self-diagnose their issue, upload photos or videos and request their desired arrival window, converting more of your web traffic to real appointments.
On average, 30% of Schedule Engine online bookings come from brand new customers.
Remote Assist virtually connects homeowners to expert technicians for professional diagnosis and support over the phone. For issues that can’t be resolved remotely, detailed information about the problem and parts required to fix it are captured to help you dispatch field technicians thoughtfully and complete repairs faster.
50% of qualified issues are resolved remotely
+80% of unresolved issues are solved in the first visit
Homeowners save time & maintain their home
Save field techs for important revenue-generating calls
"Customers praise the scheduling option the entire time our tech is there. The time and detail poured into Schedule Engine is being seen now by our customer base and they love it!"
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